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    When will you ship my items?

    All orders are subject to a handling period before shipment, usually 2 - 5 business days.

    Most orders leave the warehouse within 3-5 business days after receipt of payment.

    You will then receive notification of both processing and shipment. In many instances, shipping occurs from warehouses in either the US or Asia. If from Asia, please expect 10 - 25 days to receive your order. 

    Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

    Please make sure to provide the correct shipping address. Top Shelf Toes can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

    When will my items arrive?

    Your item or items should be received within 10-25 business days. If any delay occurred, please allow up to 4 weeks for delivery. 

    Where are my items coming from?

    We have suppliers around the world. Primarily, we are working with locations in the United States, Europe and Asia..

    Why isn't my tracking number working?

    Tracking information is generally available within 5-10 days. If by day 10 you have not received your tracking number, please reach out to topshelftoes@gmail.com

    Will my items be sent in one package?

    For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us at topshelftoes@gmail.com